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FAQ
Do you ship wordwide?
Yes! We ship via UPS to most countries worldwide. Delivery typically takes 3–5 business days within Europe, and up to one week for international destinations. Shipping options and rates are clearly presented at checkout.
Do I need an account to checkout?
No—you can check out as a guest. Creating an account saves your details for future purchases, order tracking, and access to order history.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I track my order?
Once your order ships, we send you a tracking number via email. You can use this to track the status of your package through the carrier’s site.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex), iDEAL, PayPal, and Apple Pay—all processed securely via Shopify’s SSL‑encrypted checkout.
If I only order online videos, do I need to pay for shipping?
No, there are no shipping fees for digital-only purchases like online classes or video content. Shipping charges only apply when your cart contains physical products.
Can I place a custom or high-volume order?
Absolutely! For bulk orders, personalized moulds, or bespoke tooling needs, contact our team at info@frankhaasnootshop.com. We’d be happy to provide pricing, lead time estimates, and custom solutions tailored to your requirements.
Any other question?
You can contact us through our contact page! We will be happy to assist you.
