Customer Information

Frankhaasnootshop.com only collects information on our customers for the sole purpose of order tracking and records keeping of orders placed online. This information is limited to Customer name, address, email, telephone number, and IP addresses.

At no time does Frankhaasnootshop.com retain sensitive information such as credit card numbers. Frankhaasnootshop.com does not share your customer information under any circumstances.

At no time does Frankhaasnootshop.com collect information on customers specific browsing habits. Frankhaasnootshop.com also records your IP address at the time of check out to aid in the prevention and tracking of credit card fraud.

Return & Exchange

Non-edible items purchased from frankhaasnootshop.com may be returned for a store credit only, within 7 days of order delivery provided they are in their original condition and packaging. Store credits are valid for one year from date of issue with no exception.

If the shipment has been delayed within Europe for any reason for more than 45 days, we will reimburse the full amount.

If the shipment has been delayed outside of Europe for any reason for more than 70 days, we will reimburse the full amount.

 

Customers are responsible for all additional shipping costs for returns.

All edible items are non-refundable.

To return goods, contact info@frankhaasnootshop.com

 

Payment methods

The Frankhaasnootshop.com website is governed by Dutch law and the items offered for sale on the site are all shipped from The Netherlands. Invoices are drawn up in euros, subject to Dutch value-added tax (TVA) of 9% or 21% and shipping costs subjected to 21%.

Any order dispatched to a European Union country other than The Netherlands is subject to VAT at the rate applicable in the country of dispatch, in line with the European Union’s authorized thresholds.

The Vendor accepts the following payment methods: iDEAL, VISA, MASTERCARD, ING HOME PAY, APPLE PAY and PAYPAL. The Customer shall receive confirmation by email on receipt of payment for his/her order.

Whatever payment method is used, the order shall not be taken into account until the payment has been validated. As long as the order has not been validated, it shall be recorded but not taken into account. Validation of the order is issued once authorization to debit the account has been sent by the organization that verifies and validates payment. The Vendor shall then send a confirmation email and the Customer’s account shall be debited.

The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be cancelled.

The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.

Privacy

Frankhaasnootshop.com respects your right to privacy. Frankhaasnootshop.com will not sell or share your name or personal information.

 

Cookies

Frankhaasnootshop.com does not set cookies, rather we set session variables. Session variables are set to specifically keep track of your shopping.

 

Taxes

Sales tax is charged on orders shipped within The Netherlands at the local tax rate.

Any order placed on the website and shipped outside The Netherlands may be subject to taxes and customs duties when it reaches its destination. The expense of the taxes and customs duties related to the delivery of an item are the responsibility of the Customer alone.

The Vendor is not required to find out about and inform the Customer of any customs duties and taxes which may apply. The Vendor advises the Customer to contact the competent authorities in his/her country for further information on this matter.

 

Terms and Conditions

In using this site you agree to the terms and conditions outlined in this document. Please take a moment to review these terms and conditions.

In using Frankhaasnootshop.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use ila-shop.co. These terms and conditions may change at any time. Frankhaasnootshop.com reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of Frankhaasnootshop.com is bound by the terms and conditions outlined on the site, we therefore encourage you to review these terms and conditions each time you use this site.

ALL PRICES LISTED ARE ACCURATE TO THE BEST OF OUR ABILITY. IN THE RARE CASE THAT AN ITEM IS LISTED INCORRECTLY, FRANKHAASNOOTSHOP.COM RESERVES THE RIGHT TO REFUSE THE SALE AND MAY OFFER THE ITEM AGAIN WITH THE CORRECT INFORMATION. FRANKHAASNOOTSHOP.COM DOES NOT GUARANTEE THE AVAILABILITY OF ANY ITEMS LISTED ON FRANKHAASNOOTSHOP.COM IF THE ITEM SELECTED FOR PURCHASE IS NOT AVAILABLE, FRANKHAASNOOTSHOP.COM WILL MAKE EVERY EFFORT TO CONTACT THE CUSTOMER TO NOTIFY THEM OF THE CANCELLATION.

PLEASE NOTE THAT UPON PLACING AN ORDER, A RECEIPT IS AUTOMATICALLY MAILED CONFIRMING THE PURCHASE INTENT. THIS RECEIPT DOES NOT CONSTITUTE A CONTRACT, AND ORDERS MAY BE CANCELLED AT ANY TIME DUE TO INSUFFICIENT STOCK, INABILITY TO AUTHORIZE A CREDIT CARD, SUSPICION OF FRAUDULENT INTENT, DISCOVERY OF AN INCORRECT ITEM PRICE, OR ANY OTHER REASON, AS WE SEE FIT. PLEASE FURTHER NOTE THAT MARCH SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDER WHETHER OR NOT YOUR CREDIT CARD HAS BEEN CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED AND YOUR ORDER IS CANCELED, FRANKHAASNOOTSHOP.COM SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE PURCHASE.

 

Disclaimer

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Frankhaasnootshop.com shall not be liable for any damages of any kind related to your use of this site.

 

Indemnification

You agree to defend, indemnify and hold Frankhaasnootshop.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

 

Copyright

All content of this site Frankhaasnootshop.com is the sole property of Frankhaasnootshop.com. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Frankhaasnootshop.com.